Legal notice

Legal notes and terms of sale

Welcome to Royal Arms CH, where we transcend the ordinary and embrace excellence.
We are not just a company; we are a registered Swiss entity, proudly featured in the Commercial Register of the illustrious Canton of Vaud, under the resounding name: RGN Sárl.

In the realm of Swiss law, the products you encounter in our exquisite shop/showroom and on our online emporium do not fall under the stringent classification of weapons, as defined by the Federal Law on Weapons (LArm of 06.20.1997). We stand at the pinnacle of legality within the Swiss borders.

However, as the sun sets and rises in other lands, it becomes the sole responsibility of our cherished customers to navigate the legal labyrinth. They must undertake the noble quest of verifying their age and the legality of importing and possessing the treasures they desire.

Royal Arms CH, with it's unwavering integrity, will not be ensnared in the web of legal entanglements arising from a customer's defiance of the law, except within the serene confines of Switzerland. The melody of responsibility shall rest solely with the traveler of legality.

Let it be known, that when you cast your order upon the digital canvas of our website, you forge an unbreakable bond with us. This bond is sealed when our dedicated custodians of service receives your orders and your payment.

To facilitate this harmonious journey, we accept payments in various forms online - through bank transfers, credit cards, and the convenient embrace of Twint.

If you ever embark on a pilgrimage to our enchanting Shop/Showroom, rest assured that we welcome your generosity with open arms.

Remember, every order placed with us is an ode to acceptance, a tribute to the spirit of boundless adventure. You, dear traveler willingly step into our world without reservation, embracing the essence of our general conditions of sale.

Our treasures, be they ever so enchanting, are forbidden to sell to minors. Only those who have reached the age of 18 or more can partake in our grand symphony. By ordering from our hallowed inventory, you not only accept our general conditions of sale but affirm your standing as an age-old traveler in this world of warriors.  

 

Delivery

In terms of unforeseen circumstances, stock shortages or supplier delays, products can be delivered to the client within 5 to 10 working days in Switzerland after confirmation of your online payment and or validation of your bank transfer.

Any International deliveries to us may involve longer delays, but it's not always the case.

At Royal Arms CH you will always be informed if any of our product are temporarily out of stock on our website, Royal Arms CH thus informs the customer of the next possible arrival of the products from our trusted suppliers around the world.  

All products are controlled and verified by Royal Arms CH before the initial posting, to ensure the quality and condition of the merchandise.

Delivery is considered to have been completed when the product is sent by post to the customer. It is the customer's main responsibility to oversee the product/s upon arrival and to notify Royal Arms CH of any complaints you may have.

All your complaints if any must be compiled by sending a letter to our address in Montreux or to send our email royalarmsch@royal-arms.ch within 5 days from receiving your order.

We will do everything in our power to make your valid compliments mended, so our clients can have peace of mind knowing Royal Arms CH is there for all your needs and demands.

Once the delivery departs from the depot, the buyer assumes responsibility for associated risks. The buyer enjoys the freedom to select their preferred delivery method, with or without a signature. Royal Arms CH strongly advises opting for the signature option to guarantee a secure and personal delivery of your package. Please be aware that Royal Arms CH can not be held accountable for any package disappearance, damage or theft once it has been handed over to the carrier.

Our Showroom is closed on Sundays and Mondays as well as public holidays corresponding to the Swiss national calendar. All orders made on our website during off hours/days will be processed following the next available working day.

Royal Arms CH exempted from delivery obligations in the event of unforeseeable circumstances or force majeure. Floods, fires, earthquakes are considered forces of a majeure event.

Additionally, Royal Arms CH is relieved of its obligation to deliver on time should the Swiss Customs detain the goods for random inspections.

In the event of an export sale, we hereby absolve ourselves of any liability for non-compliance with local legislation and customs regulations. The customer assumes full responsibility for import taxes, customs duties, and any other country-specific taxes.

We meticulously implement essential hygiene measures when preparing goods for dispatch to our valued customers.

 

Customer service

At Royal Arms CH customer satisfaction is our top priority. We understand that our clients expect the highest level of service during their visit, and we are committed to exceeding those expectations.

From the moment you walk through our doors, our dedicated team is here to ensure your experience is nothing short of exceptional. Our staff are well-trained, attentive, and always ready to assist you with any request or inquiry's. Whether it's providing recommendations for products and local attractions, or addressing any concerns you may have, we are here to make your visit as enjoyable as possible.

Your feedback is invaluable to us, as it helps us continually improve and tailor our services to your needs. We encourage open communication and strive to address any concerns promptly.

We thoroughly believe that every client deserves a memorable satisfying experience, to which we are dedicated to making your visit unforgettable and leaving you with a sense of warmth that will have you returning again and again. Your satisfaction is our success, and we look forward to welcoming you to Royal Arms CH.

 

Pricing

The prices represented are inclusive of VAT in Switzerland, this is excluding shipping costs.  We may change our prices at any time. The customer undertakes to pay the sales price in effect at the time of entering his order. Payment for the order is payable in advance, in a single payment.

 

Product description

The features, dimensions, and specifications of the equipment showcased on our website serve as general references. These details are subject to potential adjustments, especially in response to technical advancements and alterations made by our suppliers to their product offerings. Please note that the characteristics provided on our site, including accompanying images, are none binding and are subject to potential modifications without prior notice.

 

Right of withdrawal / Return of goods

In compliance with Swiss law, the right of withdrawal is not extended to the customer. Product returns are exclusively permitted when invoking the manufacturer's warranty.

Should the manufacturer decline warranty coverage for reasons it deems unjustifiable, Royal Arms CH assumes no liability for the non-activation of the warranty, placing reliance on the manufacturer's judgment. Consequently, in such instances, Royal Arms CH is unable to accommodate any requests for reimbursement or exchanges.

 

Guarantees

The primary coverage falls under the manufacturer's warranty.

In case of any manufacturing defects like damages, the product must be returned to us by the customer via post of by coming into the shop itself in Montreux. The product will be exchanged or repaired as long as you have the receipt. This contractual guarantee excludes the following damages:

1. Products that have been taken apart or altered in any way, shape or form.
2. Damages or any kind of failures, defects attributed to an external faults.
3. Damage due to corrosion, oxidation, which can happen if the blade is not cared for in the proper manner.
4. The inappropriate use of products, in terms of for example a cracked or dull blade due to excessive force when said item is used, such as trying to cut a tree down with a Sword.

The manufacturer will be the judge to determine whether the repair will be done with or without cost. Only products with a proven defect will be accepted.

Otherwise, your product may then be returned to you, at your expense or your return reclassified for the appropriate reason.

 

Terms of payment

Our articles are payable online and within our shop/showroom in Montreux.

• Credit cards (Master and Visa)
• Twint payment
• Bank transfer - IBAN CH81 00767 000T 5475 1827,
  RGN Sarl, Avenue des Alpes, 90Bis, 1820, Montreux.
  (Please include your order number for communications).
• Cash payment only in store

All orders must be paid in full and in one go.

 

Retention of Ownership

The transfer of ownership of the goods delivered is subject to full collection of the invoice payable in advance. In the event that payment is not made, the seller will cancel this order and the customer will have to place a new order to obtain the goods.

 

Personal data Protection

All data entrusted to us is solely intended for the purpose of processing your orders.

Customers have the right to access, consult, modify, rectify, and delete the information they provide.

Rest assured that Royal Arms CH is committed to safeguarding your data and will never disclose it to third parties under any circumstances.

 

Disputes

Any order placed signifies the customer's acceptance, without any restriction, of the general conditions of sale of our site.

Royal Arms CH does reserve the right to refuse orders from a customer with whom the company encounters settlement problems, disputes, non-compliance with the general conditions of sale, or any other damage to the company that may alter our image and any of our social networks.

Any dispute relating to the sale, price, terms and conditions, and products, will be subjected to Swiss laws before the Vaud cantonal court.

Royal Arms CH safeguards the right to alter the general conditions of sale at any given time.